There can be times in the workplace when we find ourselves forgetting our etiquette or manners. It can happen within ourselves, with colleagues or with customers. Each generation has been taught to be respectful regarding others and has ideally learnt what level of respect to expect from to others. There are times, however, when the intensity of work demands increase and stressful environments arise, causing people to lose their temper. As added work stress conflicts with the view of the individual, they tend to lose their head, potentially at the wrong person.
This is the reality of the workplace: you are employed to perform a service, with the expectation of that service being done politely and respectfully. This ensures the customer returns and you stay employed.
If a situation arises where you feel disrespected, it’s important not to take it personally. You will eventually come across customers or co-workers that get empowered by demeaning others. In one perspective, feel sorry for that person as the level of empowerment comes from a negative place. Some people do not feel the full empathy and respect that we take for granted, causing them to lash out on the unexpected victim and gain a minimal empowerment that makes them feel better about themselves.
In another perspective, we don’t know what the beginning of their mood stemmed from: it may be the worst possible scenario imaginable. Small moments of etiquette or manners can make or break a business and hopefully change the view of the world. It’s also important to become resilient to abrupt people with a gentle smile or a kind gesture as it may assist customers and co-workers in realising the error of their ways. No matter how rude someone is towards you in the workplace, you must remain calm and professional as you have more to lose from reacting to their bad behaviour. Talk to a manager or someone about what’s going on and always remain respectful towards others.